Need to Return an Item?

Making a return is easy, just print and fill in this form then send your book(s) to us within 14 days of the order date. Refunds received after the 14 day period will not be accepted. Please contact customer service if you are unsure regarding your refund or return.


All books must be returned in original condition (with unused access codes), undamaged and unopened (packs) - rentals as an exception (must be returned in the same condition as to when it was delivered).


For your convenience, you may use our reply paid service and we will deduct the shipping costs ($10.00) from the refund.


Your Order Summary

Order Number:  


Date of Purchase:   Date of Return:  


ISBN Book Title Reason Code Reason for Return Code
  • 1. Change of Subject
  • 2. Incorrect Item(s) Received
  • 3. Damaged upon arrival
  • 4. Other:


Return Address

Unit D, 23-27 Bourke Road, Alexandria, NSW, 2015

PHONE: 02 9053 4660



Last But Not Least...

Enclose this form inside the parcel and kindly drop off at a ParcelPoint OR Australia Post location.

Please ensure you print the correct reply paid label:

  • ParcelPoint for ParcelPoint locations
  • eParcel for Australia Post outlets