Quality management and statistical quality control students and
instructors can look no further. Wiley is proud to offer a
brand new text
by Vic Sower, Essentials of Quality
which is aimed at meeting the needs of these students at both
the undergraduate and graduate level spanning business, operations,
engineering, technical, and education departments.
QM & SQC students typically face challenging first and
second term courses and quantitative, intimidating texts.
Thoroughly tested and used by students and proven to help students
taking the American Society for Quality?s Certified Quality
Improvement Associate exam, Essentials of Quality is highly
accessible, experiential, and unique in its coverage of current QM
topics, from creative and innovative improvements and approaches to
today?s economic environment to ways of developing metrics
for measuring and evaluating programs.
Vic Sower, a Senior Member of the American Society for
Quality and is Certified as a Quality Engineer (CQE), has
co-authored three other books, published more than 50 journal
articles, and has both taught and worked in operations management
for the last 18 years.